Five KPIs That Tell You Whether Your Cleaning Contract Is Working

You cannot manage a cleaning contract on vibes. Five metrics, tracked monthly, tell you almost everything about whether the program is healthy.

• Inspection score trend — direction matters more than the absolute number
• Complaint volume per 10,000 sq ft, with category tags
• Escalation response time from report to resolution
• Restock accuracy: how often a dispenser runs empty between services
• Crew stability: percentage of shifts covered by the assigned team

Crew stability is the leading indicator

When the same people stop showing up, quality follows within weeks. Ask for crew stability in your monthly report; a vendor who tracks it is a vendor who manages it.

Turnover shows up in your building before it shows up in a complaint.